[rocsta]

Dear PS Support

I encountered a service failure in Peersync 7.1.6 recently. Just checking what could have caused it and how we can prevent this from happening again..

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date: 9/10/2004
Time: 6:25:17 PM

The PeerSync Professional Series Software service terminated unexpectedly. It has done this 1 time(s).


______________
Roc

[rocsta]

As for the log (see below..), it looks normal prior to the incident. The only regular changes we have on this server is the Symantec virus definition updates..

Any ideas how to tackle this..?

Symantec update
Event Type: Information
Event Source: Symantec AntiVirus
Event Category: None
Event ID: 7
Date: 9/10/2004
Time: 2:49:20 AM
User: N/A
Computer: KMS_NT8
Description:
New virus definition file loaded. Version: 60909t.


Peersync 7.1.6 log
9/10/2004 6:25:03 PM Del File: \\ksosvr01\peersync$\folder\Groups\IT\SOX\KPMG PACKAGE\VISIO2000\System Downtime and Emergency Response.vsd
9/10/2004 6:25:05 PM Del File: \\ksosvr01\peersync$\folder\Groups\IT\SOX\KPMG PACKAGE\VISIO2000\Tape Backup & Restoration.vsd
9/10/2004 6:25:06 PM Del File: \\ksosvr01\peersync$\folder\Groups\IT\SOX\KPMG PACKAGE\VISIO2000\User Access Matrix.vsd

9/15/2004 11:26:36 AM Upd File: \\ksosvr01\peersync$\folder\Groups\(Process+1) Meetings\September 2, 2004 Meeting on Magnetics (sputter)\Proces+1_ Review LMR Sept 2004.ppt (Attr Change)
9/15/2004 11:26:36 AM Upd File: \\ksosvr01\peersync$\folder\Groups\(Process+1) Meetings\Technology Roadmap\Technology Roadmaps For As of 7-7-2004 (3).xls (Attr Change)
9/15/2004 11:26:40 AM Add Fldr: \\ksosvr01\peersync$\folder\Groups\AutoCAD\Arne-Filter Paper


______________
Roc

[PS_Support]

Rocsta,

Did any entries appear in the PSError.log file in the PeerSync directory?

[rocsta]

Only the following...I don't see any entries related to the failure on 9/10/2004 6:25:06 PM

Error Reported: 5/25/2004 2:19:03 PM - Mailslot - Invalid Handle
Error Reported: 9/15/2004 4:00:35 PM - EConvertError - '' is not a valid floating point value (SyncFilterThd2)
Error Reported: 9/15/2004 4:01:00 PM - EConvertError - '' is not a valid floating point value (SyncFilterThd2)
Error Reported: 9/15/2004 4:01:26 PM - EConvertError - '' is not a valid floating point value (SyncFilterThd2)
Error Reported: 9/15/2004 4:01:53 PM - EConvertError - '' is not a valid floating point value (SyncFilterThd2)
Error Reported: 9/15/2004 4:02:38 PM - EConvertError - '' is not a valid floating point value (SyncFilterThd2)
Error Reported: 9/15/2004 4:08:48 PM - EConvertError - '' is not a valid floating point value (SyncFilterThd2)
Error Reported: 9/15/2004 4:10:04 PM - EConvertError - '' is not a valid floating point value (SyncFilterThd2)
Error Reported: 9/15/2004 4:11:02 PM - EConvertError - '' is not a valid floating point value (SyncFilterThd2)
Error Reported: 9/15/2004 4:11:30 PM - EConvertError - '' is not a valid floating point value (SyncFilterThd2)

[PS_Support]

Rocsta,

Please send your profile into support and we'll see if the problem you are having is resolved in the version coming out this week or next week.